I was talking with a customer service agent from an online company I have enjoyed doing business with for years. I was in a hurry to check things off my growing to-do list and called thinking she could help me with a return. But when I explained I needed to return this certain item, our conversation started to head south.
She informed me that my item wasn’t on the returnable list. It was on the final sale list. I had no clue there was a returnable list and a final sale list. It wasn’t posted online or stated in their catalog.
I logically stated my case and felt sure she would see things my way. But she didn’t. No matter what I said or explained, she wouldn’t budge.
I knew the lady on the other end of the phone was just following procedure, but it made no sense. It wasn’t right, and I was frustrated!
And my tone of voice made it clear just how frustrated I was. Honestly, I didn’t have the time or patience to deal with this hiccup in my day.
Later that same day, I was in line at the grocery store behind a man who wanted to use an expired coupon. The check out gal calmly stated she couldn’t honor his coupon. Well, he didn’t like that one bit. And he made sure everyone around them knew how much he didn’t like this situation.
I stood back appalled at his actions.
Until… I started thinking about the fact that I’d acted almost the same way with the customer service agent who refused what I wanted. The conviction wove its way through my heart and made me feel so bad for the way I’d reacted toward that woman…
I’m sharing more on what I learned about having better reactions in dealing with daily frustrations over at (in)courage today. Click here to read the rest of my post.