I used to think my husband sold chicken sandwiches for a living. But that’s really not true. Art opens the doors to his Chick-fil-A restaurant because he loves people. And if you happen to be hungry, he sells great sandwiches too.
And please know that my husband loves people regardless of the details of their personal lives.
Despite how some activists would love to spin the story, the same is true of the corporate officials at Chick-fil-A.
The whole model of how Chick-fil-A does business is built around second-mile customer service. Saying things like, “It’s my pleasure” and looking for ways to go above and beyond for our customers isn’t just a policy paragraph in the training manual.
It’s an authentic expression of who Chick-fil-A is as a company.
People love it. They love the friendly service, the true caring nature of the employees, and the atmosphere in which some pretty tasty chicken is served.
And it’s never been a secret that Chick-fil-A is founded on and run in accordance with Biblical principles.
So, why in heavens did it cause such a stir when the president of the company expressed his conservative views of marriage?
When other companies express their less than conservative views, it doesn’t even cause a blip on the media’s radar. But take a stand for Christian views in the secular world of business and suddenly sparks fly.
A spark is a sudden burst of light that pierces the darkness with the possibility to ignite a much bigger flame.
And judging from the millions around the country who stood in line for hours last Wednesday at Chick-fil-A stores in support of the right to express conservative views, I think a much bigger flame has been lit indeed.
The conservative voice has a right to be heard.
And I guess at the end of the day, it’s better to be criticized than ignored.
But in the midst of the criticism we’re keeping on with serving great chicken. Loving people. Speaking truth. Saying, “my pleasure” and meaning it with all our hearts.